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Most Frequently Asked Questions

Free Membership

Why do I need to register to see free content?

How do I register as a free member?

What details do I need to provide to register as a free member?

How do I upgrade from free membership to premium membership?

What is the nickname used for?

Where can I find the privacy policy?

I am having trouble registering, what can I do?

What do the purple icons mean?

Why do I need to register to see free content?

Registration helps us to better understand our community and how our site is used. We want our community to grow. Our free content is provided thanks to advertising support. A growing community helps us gain this support. We don't pass on your details to advertisers.

How do I register as a free member?

You can register as a free member here, or you may be prompted to register when viewing various areas of the site.

What details do I need to provide to register as a free member?

We require only your name and email address in order to offer you free membership.

How do I upgrade from free membership to premium membership?

Please ensure you are logged in with your free membership details. Once logged in, you can register for premium membership by selecting the membership tab. If you have any troubles, please contact our Customer Service team on 1800 03 44 55 or help.au@morningstar.com

What is the nickname used for?

Upcoming features of this site will include community tools such as a forum and the ability to make comments on story pages. Your comments will be signed with a nickname, rather than your real name or your email address, as a way to protect your privacy and prevent misuse by spammers.

Where can I find the privacy policy?

You can read our privacy policy here. It is also available at the footer of every page.

I am having trouble registering, what can I do?

You can contact our friendly customer service team on 1800 03 44 55.

What do the purple icons mean?

The purple Premium icon indicates content or features that are available to Premium members only. Premium members will need to be logged in to view these items.

Premium and Trial

What is the difference between free membership and premium membership?

Where can I see a list of premium features?

I've had a free trial previously, can I have another?

How do I activate my account?

You could not be logged in because your account is not active. Please activate your account by clicking on the link in your welcome email.

What is the difference between free membership and premium membership?

Free membership will suit those with a general interest in investing or beginners, and provides access to our general, educational and news articles, basic stock and fund data and tools. Premium membership offers access more for the experienced, confident investor, with in-depth analyst research on stocks and funds, analyst recommendations, enhanced tools and more detailed data.

Where can I see a list of premium features?

Premium members can see a list of available features on the Premium button at the top of every page on Morningstar.com.au.

I've had a free trial previously, can I have another?

Morningstar.com.au, including Huntleys' Your Money Weekly, restricts free trials to one trial per household.

How do I activate my account?

We send a ‘Welcome Email' after registration, containing your log in details and a link to activate your account. You should see a message that says “Please click the link at the bottom of this email in order to ‘activate' your account”.

You will be able to log in with your email address and password at the login page or when prompted.

If you have misplaced your welcome email, please send an email to help.au@morningstar.com with ‘activation required' in the subject line and include as much information as possible, including the email address registered to your account and your mailing address. Once your account is activated you will receive a confirmation email.

You could not be logged in because your account is not active. Please activate your account by clicking on the link in your welcome email

We send a ‘Welcome Email' after registration, containing your log in details and a link to activate you account. You should see a message that says “Please click the link at the bottom of this email in order to ‘activate' your account”.

You will be able to log in with your email address and password at the login page or when prompted.

If you have misplaced your welcome email, please send an email to help.au@morningstar.com with ‘activation required' in the subject line and include as much information as possible, including the email address registered to your account and your mailing address. Once you account is activated you will receive a confirmation email.

Password and Login

I have forgotten my password, what do I do?

Your email address or password were incorrect. Please try again

What do I do if my login does not work?

Should I have to log in each time I visit?

I am having trouble staying logged in, what could the problem be?

I am using different computers, can I log in from different locations?

I have forgotten my password, what do I do?

You can use this link to reset your password.

Your email address or password were incorrect. Please try again

Please ensure that the email address and password you are using is correct. You can do this by calling one of our friendly Customer Service Team members on 1800 03 44 55 or emailing help.au@morningstar.com with the words ‘please confirm password' in the subject line of the email.

What do I do if my login does not work?

If you receive an error message whilst trying to access our website, please copy the message into an email and forward it to help.au@morningstar.com.

Include as much information in the email as you can - including the email address registered on our system.

Should I have to log in each time I visit?

It is intended that you should be able to log in once from your computer and remain logged in when returning to the site from that particular machine and web browser.

This feature is dependant on your browser's settings and in particular on having browser cookies enabled (in most cases this is enabled by default).

You may of course use multiple computers to visit the site, for example, using a home computer and another at your place of work. When logging in from a second machine, you will be automatically logged out of the first. When returning to the site via the first, you will be prompted to log in again.

I am having trouble staying logged in, what could the problem be?

You may need to check your web browser's cookie settings to ensure that your browser will accept a cookie from our site. Google has instructions for the most common browsers www.google.com/cookies.html

I am using different computers, can I log in from different locations?

Yes you can, but you will be required to log in when using a different computer.

Benefit Messages

I have already registered as a free member, but keep seeing the message ‘this content is a benefit of free registration'. What should I do?

I have registered as a Premium member but keep seeing the message ‘this content is a benefit of Premium membership'. What should I do?

I have registered as a free member but keep seeing the message ‘this content is a benefit of Premium membership'. What should I do?

I have already registered as a free member, but keep seeing the message ‘this content is a benefit of free registration'. What should I do?

Use the login box to log in again. Try using the same computer and same browser. If you cannot keep your browser logged in, you may need to set your web browser to accept cookies. Google has instructions for the most common browsers www.google.com/cookies.html

I have registered as a Premium member but keep seeing the message ‘this content is a benefit of Premium membership'. What should I do?

Use the login box to log in again. Try using the same computer and same browser. If you cannot keep your browser logged in, you may need to set your web browser to accept cookies. Google has instructions for the most common browsers www.google.com/cookies.html

I have registered as a free member but keep seeing the message ‘this content is a benefit of Premium membership'. What should I do?

As a free member you may access to the free content on Morningstar.com.au. To view premium content we invite you to take a free trial of the Premium service.

Display Problems

I can't see any charts or graphs, why?

I can't see any charts or graphs, why?

You may need to install the flash player in your browser. You can download it here.

Portfolio Manager

I need help with the Portfolio Manager

I need help with the Portfolio Manager

Help on the Portfolio Manager can be found here

Huntleys Newsletter

I would like to receive online only access to Your Money Weekly, can I change?

I would like to receive Your Money Weekly by post as well, can I change?

I would like to receive online only access to Your Money Weekly, can I change?

Please contact our customer service team on 1800 03 44 55

I would like to receive Your Money Weekly by post as well, can I change?

Please contact our customer service team on 1800 03 44 55

Change Details

I have changed my email address, what do I do?

How can I update my contact details?

I have changed postal address, what do I do?

How can I update my payment details?

I am having trouble updating my details, what can I do?

I have changed my email address, what do I do?

Log in using the email address that you signed up with. You can use the edit details link (also under the Membership tab) to update your details, including your new email address. The next time you visit Morningstar.com.au, you will need to use the new email address as your login.

How can I update my contact details?

You can use the edit details link (also under the Membership tab) to update your details.

I have changed postal address, what do I do?

You can use the edit details link (also under the Membership tab) to update your details.

How can I update my payment details?

You can use the edit details link (also under the Membership tab) to update your details.

I am having trouble updating my details, what can I do?

You can contact our friendly customer service team on 1800 03 44 55.

Corporate Membership

Why can't I edit my details?

I'm on a corporate account and premium membership has expired, what can I do?

Why can't I edit my details?

You may be part of a corporate premium membership. These details can only be changed by your organisation's account representative by calling our customer service team on 1800 03 44 55.

I'm on a corporate account and premium membership has expired, what can I do?

Please ask your organisation's account representative to contact our customer service team on 1800 03 44 55 to organise renewal.

Membership Expiry

What is the continuous service agreement?

My credit card has expired, does that mean I can no longer access premium membership?

My premium membership has expired, how can I renew?

My Premium membership has expired, can I still log in anyway?

My premium membership has expired, can I still use the portfolio manager?

What is the continuous service agreement?

This agreement allows uninterrupted service of your premium membership to Morningstar.com.au click here to read the Continuous Service Agreement.

My credit card has expired, does that mean I can no longer access premium membership?

You will be able to access Premium content and features until your membership expires. In the meantime, simply update your payment details with your new card expiry date here.

My premium membership has expired, how can I renew?

You can renew by calling our friendly customer service team on 1800 03 44 55.

My Premium membership has expired, can I still log in anyway?

Yes, although you will no longer have access to premium content, you will be a free member of Morningstar.com.au and still able to access all free content and site features, including your portfolios.

My premium membership has expired, can I still use the portfolio manager?

Yes, as a free member, your portfolios will remain available, however access to premium information within portfolios, such as the Morningstar Recommendation, will be restricted.

FAQs by topic

Free Membership
Premium and Trial
Password and Login
Benefit Messages
Display Problems
Portfolio Manager
Huntleys' Newsletter - Your Money Weekly
Changing Details
Corporate Membership
Membership Expiry