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Tyro Payments Provides Status Update - Terminal Connectivity Issue

13 Jan 2021  |  09:59:00  |  Associate analysts  |  Increase  |  Decrease  |  

Original announcement: Terminal Connectivity Issue - Status Update

Tyro Payments provided status update. The root cause of the incident has been established with the assistance of its terminal supplier, Worldline. Specifically, an issue existed in some versions of the terminal platform software installed on its Worldline terminals. This issue caused a subset of those terminals to lose connectivity with its network meaning they could neither transact nor be updated remotely. For the avoidance of doubt, the issue is contained and at no time was the security of the terminals nor merchant data compromised.

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