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Contact Us

General Enquiries

For general inquiries, subscription information, feedback or complaints, please contact us via

Email:
help.au@morningstar.com 

Telephone:
1800 03 44 55 (Australia)
0800 888 363 (New Zealand)
+61 2 9276 4455 (calling from overseas)

Fax:
+61 2 9475 4196

Post:
Locked Bag 25
Royal Exchange NSW 1225

We are located at:
Morningstar Australasia Pty Limited
Level 3,
International Tower 1,
100 Barangaroo Avenue,
Barangaroo, NSW 2000

Technical Support

Please contact our IT team with any technical issues at help.au@morningstar.com
If you encounter a bug or script error please copy and paste the error message into an email and provide us with as much information as possible so that we can duplicate the problem.

Do you have a question for our analysts?

Do you have a question for our equity, fund, or ETF analysts? We would love to hear from you! We encourage you to send questions and feedback to analyst.au@morningstar.com. We'll review all inquiries and ensure that we respond to as many of them as possible.

Complaints & Feedback

We are committed to ensuring your complaints are treated seriously and dealt with genuinely, promptly, fairly and consistently. If you are dissatisfied or have a complaint about our service or offerings, please contact us via,

Email:
help.au@morningstar.com

Telelephone:
1800 03 44 55 (Australia)
0800 888 363 (New Zealand)
+61 2 9276 4455 (calling from overseas)

 

How will Morningstar take care of your complaint?

  • We will acknowledge your complaint within 3 business days of receipt
  • We will make every effort to resolve your complaint promptly and fairly within 21 business days of receipt.
  • In any event, we will finalise our response no later than:
    • 45 days after receipt for Australian based complaints, and
    • 40 days after receipt for New Zealand based complaints.

 

What if Morningstar is unable to satisfactorily address the complaint?

For Australian based Complaints:

You may refer the matter to the Australian external dispute resolution scheme, if you are:

  • Still not satisfied, or
  • 45 days have elapsed since the complaint was given to Morningstar.

The Australian Financial Complaints Authority (AFCA) is the external dispute resolution scheme in Australia, authorised to deal with complaints in relation to investment advice. AFCA’s services are free to complainants and the operation is financed by contributions made by its members, including Morningstar.

 

AFCA’s contact details:

GPO Box 3
Melbourne VIC 3001

Tel: 1800 931 678

Email: info@afca.org.au

Web: www.afca.org.au

 

For New Zealand based Complaints:

You may refer the matter to the New Zealand external dispute resolution scheme, if you are:

  • Unable to resolve your complaint with Morningstar, or
  • 40 days have elapsed since the complaint was given to Morningstar, or
  • You were instructed by Morningstar to take your complaint to the external dispute resolution scheme.

Financial Services Complaints Limited (FSCL) is the external dispute resolution scheme in New Zealand, authorised to deal with complaints in relation to investment advice. FSCL’s services are free to consumers and the operation is financed by contributions made by members.

 

FSCL’s contact details:

PO Box 5967
Lambton Quay
Wellington NZ 6145

Phone: 0800 347 257

Email: info@fscl.org.nz

Website: www.fscl.org.nz

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